Shipping Policy

VAKTRON
Effective Date: 1 January 2025

Thank you for shopping with VAKTRON. We are committed to delivering your boating navigation products quickly and reliably. This Shipping Policy outlines important information regarding shipping times, methods, costs, and more.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive a notification when your order has shipped.
Orders placed after 2 PM local time may be processed the next business day.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
International Shipping: 7–21 business days (varies by destination)

Note: Delivery times may vary due to weather, carrier delays, or customs processing for international orders.

3. Shipping Carriers

We partner with reputable carriers such as:

J&T
Pos Laju/ Pos Malaysia
Ninja Van
DHL (for international shipments)

4. International Shipping

We ship to select countries outside the United States. International shipping fees and import duties/taxes may apply and are the responsibility of the customer. Please check with your local customs office for more information.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your delivery status online.

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us immediately at info@vaktron.com with your order number and details.
We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or misdeliveries due to incorrect addresses provided by the customer.

8. Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out:

VAKTRON Shipping Support
Email: info@vaktron.com
Website: https://www.vaktron.com